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Billing and finance

Via Christi bill pay and collections

At the time of service Via Christi will ask for your insurance card. We will use the information on your card to file a claim to your insurance on your behalf. Once we receive payment from your insurance you will receive a statement from Via Christi indicating the amount that is your patient responsibility. 

In some cases, and for many reasons, an insurance company will reject or delay paying the bill. If you receive a statement and your insurance did not pay, contact your insurance immediately to find out why your claim has not been paid. The balance at that time will become your responsibility however; Via Christi will assist you in resolving any problems you may have with your insurance company.

As a routine practice, Via Christi collects co-pays, co-insurance, deductibles, past due balances and deposits at the time of service or upon discharge.

Online bill pay for:

Via Christi Hospitals in Wichita
Via Christi Hospital in Pittsburg
Via Christi Hospital in Manhattan 
Via Christi Clinic
Via Christi Emergency Physicians
Via Christi Physician Group
Via Christi Rehabilitation Hospital
Via Christi Occupational and Immediate Care

Hospital charges

Your bill from Via Christi Hospitals are for facility charges, including but not limited to: daily room rate, nursing care, equipment and supplies, surgical services, pharmaceuticals, x-rays, labs and therapeutic services. These services will vary depending on your medical condition and what your doctor determines is necessary for your care.

Physician charges

Many physicians are independent providers, not hospital employees. Professional fees charged by these physicians will be billed separately and will not be included in your bill for hospital services. Physicians from whom you may receive a separate bill include, but are not limited to: Primary-care physicians, specialty-care physicians, consultants, pathologists, radiologists, anesthesiologists, cardiologists, and oncologists.

Payment terms and options

Via Christi is pleased to offer a convenient and secure online method of paying for your care.  You can either set up an account or use the “Pay Now” option which requires current statement/account number and guarantor’s social security number to successfully complete the transaction. Pay online now, or contact our Customer Service Call Center Monday-Friday from 8 am – 5 pm to speak with one of our Customer Service Representatives at the number listed for each facility in the Contact Us box referenced on this page.

If you are unable to pay your balance in full, contact the Customer Service Call Center for payment options.

Payment methods include, cash, personal checks, money orders, debit cards, health flex/spending cards, Visa, Discover, or Mastercard.

Financial assistance

If you do not have health insurance or are unable to pay your balance in full at time of service or discharge, you may be eligible for our financial assistance program. Upon your request, Via Christi will help determine whether you qualify for financial assistance – a service provided to you at no cost. Please contact one of our financial counselors at 316-268-5178, Option 2 to learn more about this program. You may download the financial assistance form and bring with you when you meet with a counselor. Assistance is provided based on income and household size. Via Christi provides healthcare services without regard to race, creed, color, sex, age, national origin or disability.

Our Financial Counselors are available Monday through Friday 8 am to 4:30 pm.

Insurance billing

If you have health insurance, you will be asked at each visit to provide a copy of your current insurance card and assign such benefits to Via Christi. If your insurance cannot be verified or such benefits are not assigned to Via Christi, then you will be expected to pay charges at the time of service or upon discharge. Deductibles and/or coinsurance not covered by insurance must also be paid prior to or at the time of service or discharge. If insurance payments are not received within 60 days from date of service, you may be requested to assist Via Christi in resolving any insurance issues.

Most insurance plans have special steps that must be followed unless you are seeking treatment for a life-threatening condition. Before services are provided, you are responsible for meeting any special requirements of your insurance plan, including prior approval, referrals, or pre-certification.  If you have insurance that requires you to contact your primary care physician (PCP) prior to going to the emergency room, you are responsible for calling your physician for approval.

Insurance plans are quite different and you need to know your plan requirements. If they are not met, your benefits can be greatly reduced or denied by your insurance company.

For questions on the above issues, please consult your insurance company.

Workers' compensation injuries

Reports of injuries occurring on the job, on company time, or as the result of occupational circumstances are filed with your employer's workers' compensation carrier for payment consideration.

If you believe your injury is work-related, you are required to provide Via Christi with the name and address of your employer. You must report the accident to your employer within 24 hours. Failure to do so may result in loss of benefits. Health insurance plans generally will not pay claims determined to be work-related.

Motor vehicle accidents

If you sustain an injury associated with a motor vehicle accident, you must provide Via Christi with information on your motor vehicle insurance carrier. You must report your injury to your own motor vehicle insurance carrier.

Kansas law requires claims related to injuries occurring as a result of ownership, operation, maintenance or use of a motor vehicle to be filed with motor vehicle insurance. Any claim for an injury arising from contact with a motor vehicle, even if the vehicle is not moving, must first be filed with your motor vehicle insurance.  Kansas is a no-fault state, which means if you are injured in an auto accident that your auto insurance is the primary payer.  If you have additional questions please contact your auto insurance carrier. Most health insurance plans will not consider the claim until it has been filed with the motor vehicle insurance company first.

Collection process

After your insurance company has been billed, our accounts receivable follow-up staff will contact your insurance company for payment of the claim for service. If your insurance company does not pay the claim in a timely manner or requires additional information from you, we may contact you to assist us in resolving the claim with the insurance company. You may receive correspondence from us updating the status of your insurance claim.

Self-pay billing and discounts

Payment of the account is your responsibility. If you are unable to pay at the time of service or upon discharge, you are expected to make payment arrangements within 30 days of discharge. If you do not have health insurance, you are eligible to receive an uninsured discount off of total charges.

Delinquent accounts

Unpaid account balances for which no satisfactory payment arrangements have been made within 120 days from the date of discharge will be considered delinquent and may be placed with an outside agency for collection purposes.

Frequently asked questions 

What will my insurance cover?

Every policy is different. It is important to understand your insurance coverage. Most policies, including Medicare, have coinsurance, deductibles and/or services not covered that you as the patient will be required to pay.

How is my insurance company billed?

We submit all covered charges to your insurance company and receive direct payment to the extent of your coverage.  You are responsible for deductible, co-pay, co-insurance and non-covered service amounts, which are reflected on your billing statement. If you have not authorized your insurance company to make direct payment to Via Christi, you will be billed immediately for total charges.

Will my insurance pay for the charges listed on my statement?

The balance on your statement represents all of your charges less payments and adjustments received from your insurance company. Via Christi requests payment in full for the patient balance indicated on this statement within 30 days of receipt of the statement or you may contact the Customer Service Call Center to make payment arrangements. 

My insurance should have paid for my visit, but I'm still receiving a bill.

  • Verify that your insurance company has received and processed the claim.
  • Review your insurance policy to determine if the service is covered. If you are unable to determine this, call your insurance company to determine if the procedure is covered. Your insurance company will have the most accurate and current information about your policy and your claim. 
  • If your insurance company has questions for Via Christi, please have them call the Customer Service Call Center.
  • Call the Customer Service Call Center to verify we have the most current insurance information on file for you.

My health insurance coverage has changed. What should I do?

In order for your claims to be paid promptly, Via Christi will require your most current insurance information. Having this ensures that we bill the correct insurance company.  If your insurance has changed, please advise the admission representative when you check-in for services. You may also call the Registration department at 316-268-5178 Option 1 to update your insurance information. Providing Via Christi with your most current insurance information will expedite the processing and payment of your claims.

Can I pay all or part of my statement with my VISA, MasterCard, Discover, Flex Spending Account (FSA), Health Reimbursement Account (HRA) or Health Spending Account (HSA) Card?

Yes. You can either write your credit card information in the space provided on the return portion of your statement, by using our online payment method Pay online now, or by calling a Customer Service Representative to pay by phone. Pay by phone is available Monday through Friday from 8 am to 5 pm by calling 316-268-5178 and selecting Option 1.

How do I change the mailing address on my statement?

Fill out the change of address section on the return portion of your statement when sending in your payment or by calling a Customer Service Representative to update your information at 316-268-5178 Option 1 Monday through Friday from 8 am to 5 pm.