“The work our HIM team performs is not highly visible, although it would clearly be noticed and a tremendous detriment to patient care if it was not being done,” says Rhonda Breedlove, RN, who serves as AMG Via Christi’s director of Quality and Medical Affairs. “Their attention to detail is as critical as that of any of the bedside caregivers who depend on the accuracy of their patients’ medical records.”
Breedlove notes that the AMG Via Christi team has a collective 290 years of experience, with seven people with 20 or more years of service.
HIM receives documents and scans them into the appropriate place in patients’ medical records so that they are available to care providers, helping them provide timely and appropriate care.
In 2018, the group of 25 released 2.5 million documents to requesters and scanned 2.8 million documents into patient records. Other duties include abstracting information from other providers for inclusion in patients’ records, allowing adherence with quality measures to be tracked, scanning outside records into the electronic record and transcribing dictated provider notes.
While AMG Via Christi maintains an electronic record along with two legacy systems, HIM also maintains millions of paper charts as a back-up, as required by regulation.