Payment terms and options
You may go online to pay your hospital bill, visit the online customer service center
As a routine practice, Via Christi collects co-pays, co-insurance, deductibles, past due balances and deposits prior to the time of service or upon discharge. If you are not able to comply with payment guidelines,
Payment may be made by:
- Cash, personal checks, money orders and debit cards
- Visa, Discover or MasterCard
If you have health insurance, you will be asked at each hospital visit to provide the certificate of insurance coverage and to assign such benefits to Via Christi. If your insurance cannot be verified or such benefits are not assigned to Via Christi, then you will be expected to pay charges at the time of service or upon discharge. Deductibles and/or coinsurance not covered by insurance must also be paid prior to or at the time of service or discharge. If insurance payments are not received within 60 days from date of service, you will be requested to assist Via Christi in resolving any insurance issues.
After your insurance company has been billed, our accounts receivable follow-up staff will contact your insurance company for payment of the claim for service. If your insurance company does not pay the claim in a timely manner or requires additional information from you, we may contact you to assist us in resolving the claim with the insurance company. You may receive correspondence from us updating the status of your insurance claim.
Self-pay billing and discounts
Payment of the account is your responsibility. If you are unable to pay at the time of service or upon discharge, you are expected to make payment arrangements within 30 days of discharge. If you do not have health insurance, you are eligible to receive a uninsured discount off of total charges. Use the online form to contact the Financial Counseling Department for more information.
Unpaid account balances for which no satisfactory payment arrangements have been made within 60 days from the date of discharge will be considered delinquent and may be placed with an outside agency for collection purposes.
Financial assistance program
If you do not have health insurance or are unable to pay your balance in full at time of service or discharge, you may be eligible for our financial assistance program. Upon your request, Via Christi will help determine whether you qualify for financial assistance – a service provided to you at no cost. Please contact one of our financial counselors at 316-268-5178 to learn more about this program. You may download the financial assistance form and bring with you when you meet with a counselor. Via Christi provides healthcare services without regard to race, creed, color, sex, age, national origin or disability.
Many physicians are independent providers, not hospital employees. Professional fees charged by these physicians will be billed separately and will not be included in your bill for hospital services. Physicians from whom you may receive a separate bill include:
- Primary-care physicians
- Specialty-care physicians